/Return Policy 
GSR GLOBAL Satisfaction Guaranteed Policy

If you are not 100% satisfied with your order, call 781-687-9191 or email returns@gsrusa.net to arrange for an exchange or return of goods. Any stock items contained in this catalog may be returned upon your prompt inspection of received goods.

  • Any discrepancies with an order must be reported to GSR GLOBAL within 24 hours of receipt.
  • Returned Merchandise Authorization (RMA) numbers must be requested within 3 days of receipt of your product and returned to GSR GLOBAL head office within 7 days from receipt of goods.
  • All product returned must be marked with an GSR GLOBAL RMA number and be new and in unopened, full shipping unit quantities. Credit cannot be issued without an GSR GLOBAL authorized RMA.
  • Custom made and uncataloged items will not be accepted for return.
  • GSR GLOBAL reserves the right to charge a re-stocking fee.

Any additional questions about product returns or our warranties, please feel free to ask!